Case study
M-Pesa integrated service platform
Service business (confidential) · Services & payments
Challenge
Manual payment confirmation slowed order fulfilment and created reconciliation errors.
Solution
Customer portal with STK Push, paybill reconciliation hooks and automated payment status on orders.
Technology
Safaricom Daraja API, secure callbacks, idempotent payment records, admin reconciliation views.
Implementation
Sandbox certification, production go-live, staff training and monitoring runbooks.
Outcome
Faster checkout, fewer payment disputes and clearer finance reporting.
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