Standard
Normal support hours. Best for stable systems with low change velocity.
From KES 5,000 / month
SLA & maintenance
Support Plans
Development is the start. Maintenance and SLA-backed support create recurring reliability.
Business
Priority queue, planned maintenance windows and faster response targets.
From KES 15,000 / month
Enterprise
SLA-backed response, escalation procedures, backup policies and dedicated contact.
From KES 50,000 / month
Maintenance after delivery
Example: after a KES 300,000 ERP delivery, many clients choose KES 15,000/month software support or KES 150,000/year enterprise care — scope defined in your service agreement.
See catalogue tiers on maintenance pricing or contact us for a written SLA.
